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Making Health Better
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Pictured left to right: Call My Doctor Managing Director Lindsay Stewart, Amaroo Medical Centre GP Dr Cheryl Harnischfeger, NQPHN Mareeba Primary Healthcare Manager Elisa Capaldi, and NQPHN Executive Director Gillian Yearsley.

Residents in the Mareeba and Tablelands region will have improved access to after-hours health care with the upcoming launch of a new general practitioner (GP) and telehealth service.

Northern Queensland Primary Health Network (NQPHN) announced the launch of the Call My Doctor service yesterday (Tuesday 15 January) in Mareeba to commence operation on 1 February, offering 100 per cent bulk billed after-hours in-home GP consultations and telehealth services.

Patients will be connected to a trained team of nurses and health professionals by calling 13 47 11, where non-urgent and non-life-threatening situations will be booked in for an in-home consultation.

The service, funded by NQPHN, will be operating from 6pm to 8am Monday to Friday, from 12pm on Saturdays, and 24 hours on Sundays and public holidays.

Call My Doctor Partner Mr Lindsay Stewart said the Call My Doctor team are looking forward to working in collaboration with NQPHN to provide these much-needed services to the community.

“Our goal is to increase the access and availability of after-hours and home-visiting healthcare services, especially in rural, remote, and Indigenous communities,” Mr Stewart said.

“Call My Doctor have contracted fully qualified GPs for in-home consultations, with the capability to also provide telehealth services.

“Our telehealth services allow patients to phone or video link directly to one of our doctors and will also be able to receive their scripts from our partner pharmacy as required.”

Call My Doctor GPs will have the ability to send consultancy notes to the patient’s regular GP to assist with follow up appointments.

NQPHN Mareeba Primary Healthcare Manager Elisa Capaldi said the service aims to improve after-hours services and access to primary health care and assist in reducing unnecessary Emergency Department (ED) presentations across the region.

“NQPHN is looking forward to working with Call My Doctor to improve healthcare capabilities and services in Mareeba and Tablelands that can be sustained into the future,” Ms Capaldi said.

“Patients and community members are still urged to call their regular GP in the first instance to seek advice of their treatment options, however if this is not an option an after-hours doctor should be their next step.

“In non-urgent and non-life threatening cases an after-hour GP service such as Call My Doctor would be a timely and appropriate option, easing the pressure on EDs so they can concentrate on caring for people with more serious conditions.

“Dialling Triple Zero or visiting the ED is still your best option in a medical emergency.

“This collaboration will assist with the provision of high-quality, comprehensive after-hours health care for Mareeba and Tablelands residents, so that individuals receive the right care, in the right place, at the right time.”

All Call My Doctor GPs will be fully equipped to diagnose and treat most non-urgent conditions and injuries.

About Call My Doctor
Call My Doctor is Australia’s convenient provider of medical services with a goal to transform the way healthcare services are delivered in Australia. All General Practitioners (FRACGP or FACCRM) have full General or Specialist AHPRA Registration, PGY3+ level of experience or above, a minimum 2 years post graduate experience, and a full General Registration with the Medical Board of Australia as per the laws under the AMDS Act of the Department of Health.

For more information on the services Call My Doctor provide, visit www.callmydoctor.com.au or call 13 47 11.