Quick Facts


My Health Record is the national digital health record system. It allows you to share your health information with doctors, hospitals, and other healthcare providers if you want to.

What is My Health Record?

My Health Record is a secure online summary of your health information. You can control what goes into it and who is allowed to access it. You can choose to share your health information with your doctors, hospitals, and other healthcare providers.

Every Australian now has a My Health Record, unless they have chosen not to have one.

Through the My Health Record system you will access timely information about your patients such as shared health summaries, discharge summaries, prescription and dispense records, pathology reports and diagnostic imaging reports

Positive behaviour change as a result of My Health Record is what drives benefits realisation. The Australian Digital Health Agency is working closely with a range of stakeholders to implement a range of programs to support these changes and to measure benefits of the My Health Record system.

The key benefits of the My Health Record system are:

  • Avoid adverse drug events
  • Enhanced patient self-management
  • Improvements in patient outcomes
  • Reduce time gathering information
  • Avoided duplication of services.

If you are registered to access the My Health Record system, you can upload Shared Health Summaries for other healthcare providers to view.

The My Health Record website has information for healthcare professionals on how to register and set-up your practice to the system, how to view and upload information, how to support consumers with questions about privacy and security and a range of tools and training modules. Please visit www.myhealthrecord.gov.au to learn more.

My Health Record is easy to use.

  • The system has been designed to minimise the time it takes to input or access information.
  • It can save you valuable time by giving you ready access to clinically relevant information, supporting you to make more informed decisions about your patients.

Read more about how healthcare providers are using the system.

As a healthcare provider what do I need to do?

Let’s get uploading!

Upload a Shared Health Summary for your patients today so other healthcare providers can access important information and provide the best care possible. It doesn’t take long, and can help your patient and other healthcare providers at the time of care, especially in emergency situations.

Watch these short tutorial videos for a step by step guide on how to upload a Shared Health Summary using clinical software:

Keep talking to your patients about the benefits of having a My Health Record.

Patients who have complex health conditions or who see several healthcare providers will benefit from having a record that is accessible by all of their healthcare providers.

View your patients’ records.

You may see important health information that you might not otherwise have had access to, including summaries of their medical history from other providers, hospital discharge information and prescription and dispense information.

Make time for training.

We have some simple, online training resources that are easy to use and quick to work through. Schedule a little time to explore these online resources and build your understanding of My Health Record.

Get in touch if you’d like support.

We can provide you with assistance, including face to face support if required. Contact the NQPHN Digital Health team on digitalhealth@nqphn.com.au or you can contact the My Health Record help line on 1800 723 471.

Support available to you

NQPHN have dedicated Digital Health teams in Cairns, Townsville and Mackay that can provide you support with:

  • Assistance in the registration process for GPs, Allied Health, Pharmacists, Specialists, HHS staff and Aboriginal Community Controlled Health Services.
  • Onsite information and tailored training sessions for My Health Record or your clinical software (one-on-one/group).

To contact the team, please email digitalhealth@nqphn.com.au.

The My Health Record and the Australian Digital Health Agency’s websites have a wealth of information to support you in getting digital health ready.

Here are two training resources to support you in getting familiar with My Health Record:


The NQPHN Digital Health team have a wide range of resources available for healthcare providers including software training guides, provider fact sheets, My Health Record promotional material, provider registration checklists and support contact sheets.

If you would like some additional support, please email digitalhealth@nqphn.com.au.

Case Studies

Featured here are case studies about healthcare providers who are making My Health Record part of their everyday business and seeing the benefits of doing so.

My Health Record is forming the cornerstone of a better health system and digital health innovations for Australia.

This video showcases the story of consumer user Ian Gillies as he talks about the benefits of having a My Health Record.

His GP, Dr Chris Moy, also speaks about his experiences in using Ian’s record.

Dr Nora Duffield from Beaches Family Practice shares how she makes My Health Record part of her everyday business.

Makiko Omae, Practice Manager from Cairns West Medical Centre, shares some practical ways they got behind the My Health Record opt-out trial, and how it benefitted their practice, particularly for their refugee patients.

Frequently Asked Questions from Patients

  • Do I need a My Health Record? I’m healthy!

    • My Health Record isn’t just for people with ongoing medical problems. It includes useful health information like immunisations, allergies, and adverse reactions that give healthcare providers like GPs and hospitals the information they need to help you in an emergency.
    • If you move or travel interstate, the information can be viewed securely from anywhere, anytime online by other treating healthcare providers.
    • It means you won’t need to worry about having to remember and repeat your health history like medicines and conditions if you see another healthcare provider.
  • Do I need a record? My doctor already has one!

    • My Health Record doesn’t replace the clinical records that your doctor has in their medical practice, but when you see a different doctor, get a new prescription or visit a specialist, or have a period in hospital information can be added to your My Health Record.
    • Over time, this will build a clearer picture of your health, which will help you and your healthcare providers when treating you.
  • Is my data safe?

    • My Health Record is secure and protected, just like online banking.
    • It is for use by you, your carers and your treating healthcare providers.
    • You can receive notifications any time your record has been accessed, see who has accessed it (the person or the organisation) and what was seen, added or changed.
  • Do I have to have one?

    In 2016, all Northern Queenslanders had a My Health Record created for them unless they actively stated that they did not want one.

    If you no longer wish to have a My Health Record, you can visit myhealthrecord.gov.au, call the Help line on 1800 723 471, or visit your local Medicare Services Centre.

  • What if I’m a parent or carer?

    • If you want to, you can manage the records of your dependants or individuals for whom you are a nominated carer. To do this, you need to identify yourself as a parent or nominated carer. You will need to provide identification so we can verify your identity.
    • Parents can do this at myhealthrecord.gov.au, calling 1800 723 471 or visiting a Medicare Service Centre.
    • Carers and authorised representatives can do this by visiting a Medicare Service Centre.

­Frequently Asked Questions from Healthcare providers

  • How does my organisation connect to My Health Record?

    If your organisation is not already connected, go to https://www.myhealthrecord.gov.au/for-healthcare-professionals/howtos/registration-overview which will guide you through the following process.

    1. Register with the Health Identifiers (HI) service for a Health Provider Identifier – Organisation (HPI-O) via HPOS. You need PRODA Account to access HPOS.
    2. If you have a conformant software, you also need to apply for Nash Organisation Certificate via HPOS.
    3. If your organisation doesn’t have a conformant software, the healthcare providers can access My Health Record via Provider Portal. The healthcare providers should have their own PRODA.
  • Do I need certain software to upload information?

    • Your organisation will need registered systems that are compatible with My Health Record to upload information.
    • If your organisation is registered but you don’t have access to compliant software, you can view a patient’s My Health Record via the provider portal; however you will not be able to upload information through the provider portal. To access the provider portal you will need PRODA account.

    Computer and internet access is necessary to access the My Health Record system for a healthcare provider organisation.

  • Do I need approval to upload information to my patient’s record?

    • You don’t need a patient’s consent each time you view or upload information to their My Health Record. You can access an individual’s record as part of providing them with care, subject to any access controls they have set.

    The only instances when you can’t upload information are when a patient has asked you not to, or if it is sensitive information prohibited by specific laws in the My Health Records Regulations.

  • Can I contact another provider who treats my patient?

    • Yes, administrative information is provided within clinical documents uploaded to a patient’s My Health Record including the name of the healthcare provider organisation that has authored the document.

    This allows you to follow up with other healthcare providers involved in your patient’s care if needed.

  • Can I see information from My Health Record on my local system?

  • Can I view prescription and dispense records?

    • Yes, the prescription and dispense record displays information entered by healthcare providers relating to the medications prescribed and dispensed to patients with a My Health Record.
    • These records display the name and date a medication has been prescribed (both the brand and generic name), the strength or dose of the medication, the direction for consumption and the form of the medication prescribed. Similar information is also displayed as medications are dispensed.
    • System functionality has been enhanced to allow patients and their authorised healthcare providers to view prescription and dispense information by ‘prescribe only’ data or to view this information by date.

Background info

In 2015, NQPHN and the Nepean Blue Mountains Primary Health Network were the two regions in Australia selected to trial the Federal Government’s ‘opt-out’ model aimed to increase participation in My Health Record. The trial ran from March to October 2016.

The purpose of the trial was to test the implementation of the opt-out model, and to increase participation in the My Health Record system.

We are pleased to say that it achieved its objectives.

The trial saw the automatic creation of My Health Records for almost one million people living in the two trial sites, with over 580,000 of those for north Queenslanders. Those who did not want a My Health Record created for them, opted out by 27 May. The opt-out rate for the trial was 1.9 percent.

The trial also saw a significant increase of healthcare providers using the system.

As a key trial site, North Queensland has paved the way for future success of My Health Record, and our local healthcare providers and our community members have played an important role in this.

To acknowledge this, we would like to share a summary of the outcomes of the opt-out trial in North Queensland from March to October 2016. You can download the brochure here.

For all the latest My Health Record statistics, visit: https://myhealthrecord.gov.au/internet/mhr/publishing.nsf/Content/news-002

To find out more about how NQPHN implemented the opt-out trial in the NQPHN region, read the Digital Health section of NQPHN’s Annual Report 2016-17.

More information and help

Where can I get more information or help?