Northern Queensland Primary Healthcare Network (NQPHN) is committed to providing quality services to our community and stakeholders.

As part of our quality system, a feedback process has been introduced to enable us to better understand:

  • what we are doing well
  • what could be improved
  • what else we can do to ensure our community and stakeholders receive appropriate service, information and support.

Your feedback is important to us, and we appreciate your time to provide it to us. All feedback will be treated confidentially.

General feedback

If you wish to contact us about any of the following NQPHN activities, please email us at hello@nqphn.com.au

  • General NQPHN activities
  • Online error/incorrect information

If you have a complaint to make about a health or wellbeing service in the region, please contact the provider directly to attempt to resolve the matter.

Complaints or compliments

If you wish to make a complaint or compliment about the Northern Queensland PHN, please email us at hello@nqphn.com.au

We will provide you with a response to your complaint within 14 working days.
Alternatively, please mail to:

Northern Queensland PHN

PO Box 7812

Cairns City QLD 4870

Anonymous feedback can also be provided by letter, addressed to the above.

If you are not satisfied with that avenue, you can contact The Office of the Health Ombudsman at www.oho.qld.gov.au or the Australian Health Practitioner Regulation Agency.

Primary Health Networks (PHNs) Program Complaints Policy

The PHNs Program Complaints Policy provides clear advice to members of the public on how and where to direct any concerns in relation to the PHN Program. View the complaints policy on the Department of Health’s PHN website here.