Supporting staff and patients in a time of crisis.
Free wellbeing support for general practice and pharmacy staff.
NQPHN offers free EAP support for all general practice and pharmacy staff affected by the impact of cyclones and/or floods.
An Employee Assistance Program (EAP) is a work-based intervention program designed to enhance the emotional, mental, and general psychological wellbeing of all employees and includes services for immediate family members.
To access this confidential service, please contact AccessEAP on 1800 818 728 and identify as one of these groups when calling into our service, starting with Northern Queensland Primary Health Network, then either Chemist Staff or GP staff.
For more information on AccessEAP, visit their website.
NQPHN has also created an EAP support poster to advise staff of the service availability:
Wellbeing support for Practice Managers and their teams
AAPM has set-up a dedicated opportunity for Practice Managers and their team members to access the AAPM Member Assistance Program. AAPM will fully fund the first few engagements to ensure healthcare professionals can remain supported.
AAPM Non-Member Support can be accessed here using code NMS024 to successfully identify and validate your eligibly.
Head to Health
Prioritising your mental health is important. If you or someone you know needs mental health support, it’s available 24/7. Find resources and helplines at Head to Health.
Other support services
Service |
Description |
Contact details |
13 YARN |
Aboriginal and Torres Strait Islander crisis support line. Available 24/7. No shame, no judgement, safe place to yarn. |
13 92 76 / 13yarn.org.au |
1800 RESPECT |
Free, 24/7 support for people impacted by domestic, family, or sexual violence. |
1800 732 732 / 1800respect.org.au |
Beyond Blue |
24/7 support programs to address issues related to depression, suicide, anxiety disorders, and other related mental illnesses. |
1300 224 636 / beyondblue.org.au |
Head to Health Phone Service |
Local general mental health advice and support. You can make a free call to Head to Health between 8.30am-5pm weekdays (except public holidays). |
1800 595 212 / headtohealth.gov.au |
headspace Cairns |
Free mental health service available for 12-25 year olds. headspace Cairns is closed during the cyclone event, but will post updates when reopened on their social media pages. E-headspace services are available, including phone and online support via the headspace web page. |
Online and phone and support - headspace |
Kids Helpline |
Resilient Kids resource 'The Hub' is available for practical and mental health strategies to cope before, during and after a disaster. |
1800 55 1800 / kidshelpline.com.au/disaster-response |
Lifeline Australia |
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention. |
13 11 14 / lifeline.org.au |
StandBy Support After Suicide Service |
24-hour community-based, suicide postvention program for people bereaved by suicide. |
1300 727 247 / standbysupport.com.au |
Suicide Call Back Service |
Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7. |
1300 659 467 / suicidecallbackservice.org.au |
QLife |
LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships. |
1800 184 527 / qlife.org.au |