Job Description
Due to rapid growth, Redlynch Village Medical Centre is seeking an experienced Medical Receptionist to join our wonderful general practice administration team.
This is an amazing opportunity to gain experience in the Healthcare field. The successful applicant will have an excellent attitude, high attention to detail, and be competent and comfortable working in a very fast paced environment. Reporting directly to the Practice Manager, you will be the first point of contact between patients and the practice.
About us
Redlynch Village Medical Centre, in the Cairns Region, with 4 amazing GP's, 2 Practice Nurses & 2 Receptionists. We pride ourselves on the relationships we build with our patients and their families, with friendly, attentive service.
Key responsibilities (including, but not limited to)
- Facilitate smooth patient flow, by communicating with patients and clinical staff.
- Scheduling and maintaining patient appointments.
- Maintain patient confidentiality at all times.
- Provide a very high standard of customer service by effectively managing patient queries, requests, including answering telephones and responding to emails in a timely manner.
- Maintain medical records/accounts.
- Process billings and receipts.
- Help manage reception and waiting rooms effectively.
- General administrative duties, such as scanning, faxing etc.
The candidate
- Ideally two years administrative experience in a medical setting, however training can be offered to the right candidate.
- Professional phone etiquette.
- Competent in the use of Outlook, Word, and Adobe software.
- Excellent verbal and written communication skills.
- Very high attention to detail.
- Ability to work in a face-based environment and multi-task.
- Ability to work well within a team and autonomously.
- A commitment to achieving customer service of the highest standard.
- Strong work ethic.
- Experience working with Best Practice is advantageous.
- Scheduling, confirming, and managing patient appointments.
- Input new patient registrations and updating existing patient records.
- Processing daily correspondence, including emails, letters, and faxes.
- Processing Medicare billing, and collecting payments, balancing end of day.
- Ensuring the confidentiality and security of patient information at all times.
- Addressing patients in a professional, warm, and empathetic manner.
- Participating in training and development opportunities to improve skills and knowledge.
- Proactive in our Accreditation cycle and assisting in maintaining Accreditation Standards at reception.
- On the job training available for candidates with basic computer knowledge.
- Be available Monday-Friday 8am–5pm and some Saturday mornings 8am-12pm.
- The role is a casual position offering 15–20 hours per week and fill-in when staff are on leave or sick.
How to apply
To submit your expression of interest, please email your resume, with a cover letter to manager@redlynchvillagemedical.com.au
Short listing for this position will commence immediately. Only short-listed applicants will be contacted.
