Due to rapid growth, Redlynch Village Medical Centre is seeking an experienced Medical Receptionist to join our wonderful general practice administration team. 

This is an amazing opportunity to gain experience in the Healthcare field. The successful applicant will have an excellent attitude, high attention to detail, and be competent and comfortable working in a very fast paced environment. Reporting directly to the Practice Manager, you will be the first point of contact between patients and the practice.

About us

Redlynch Village Medical Centre, in the Cairns Region, with 4 amazing GP's, 2 Practice Nurses & 2 Receptionists. We pride ourselves on the relationships we build with our patients and their families, with friendly, attentive service.

Key responsibilities (including, but not limited to)

• Facilitate smooth patient flow, by communicating with patients and clinical staff.
• Scheduling and maintaining patient appointments.
• Maintain patient confidentiality at all times.
• Provide a very high standard of customer service by effectively managing patient queries, requests, including answering telephones and responding to emails in a timely manner.
• Maintain medical records/accounts.
• Process billings and receipts.
• Help manage reception and waiting rooms effectively.
• General administrative duties, such as scanning, faxing etc.

The candidate

• Ideally two years administrative experience in a medical setting, however training can be offered to the right candidate.
• Professional phone etiquette.
• Competent in the use of Outlook, Word, and Adobe software.
• Excellent verbal and written communication skills.
• Very high attention to detail.
• Ability to work in a face-based environment and multi-task.
• Ability to work well within a team and autonomously.
• A commitment to achieving customer service of the highest standard.
• Strong work ethic.
• Experience working with Best Practice is advantageous.
• Scheduling, confirming, and managing patient appointments.
• Input new patient registrations and updating existing patient records.
• Processing daily correspondence, including emails, letters, and faxes.
• Processing Medicare billing, and collecting payments, balancing end of day.
• Ensuring the confidentiality and security of patient information at all times.
• Addressing patients in a professional, warm, and empathetic manner.
• Participating in training and development opportunities to improve skills and knowledge.
• Proactive in our Accreditation cycle and assisting in maintaining Accreditation Standards at reception.
• On the job training available for candidates with basic computer knowledge.
• Be available Monday-Friday 8am–5pm and some Saturday mornings 8am-12pm.
• The role is a casual position offering 15–20 hours per week and fill-in when staff are on leave or sick.

How to apply

To submit your expression of interest, please email your resume, with a cover letter to manager@redlynchvillagemedical.com.au

Short listing for this position will commence immediately. Only short-listed applicants will be contacted.

Receive on the job training to forge a career in medical administration! This is an amazing opportunity to get your foot in the door and kick start your administration career in the rapidly growing health sector, with a passionate and fun team! 

We are a fast-growing, multi-disciplinary allied health team including six exercise physiologists, four occupational therapists, two physiotherapists and one psychologist. We’re seeking applications for two permanent, full-time trainees; a Receptionist and a Bookkeeper, to join our admin team. 

Our ideal candidates are self-motivated, organised, and enthusiastic and will work very closely with our lovely admin team. The Receptionist/Logistics Officer assisting with calendar management, reception tasks, and supporting the clinical team and the Bookkeeper assisting our accounts team. We’re looking for someone who shows initiative, is able to work autonomously, and is confident once taught to work independently. Our ideal candidates genuinely care about people and will be an ambassador for our clients, our vision, and our purpose. 

To be successful in the role, being adaptable and friendly are a must, as you will be our first point of call for clients, referrers, and/or other team members. We are a small, tight-knit team with similar core values and ethics, and the successful applicant will easily blend into our team culture of efficiency, fun, accountability, and collaboration. 

Receptionist/Logistics Officer: Duties and Responsibilities 

• Greet clients and answer incoming calls. 
• Book appointments and manage the diary. 
• Confirm client appointments. 
• Receive and process referral letters.
• Manage payments, invoicing, and receipts. 
• Stock control. 
• Manage client records, filing, and data entry. 
• General administrative duties. 
• Computer literacy in all Microsoft Office applications. 
• Preferred experience using Halaxy or other practice management software. 

Bookkeeper: Duties and Responsibilities

• Assist in maintaining accurate financial records for the clinic. 
• Process invoices, receipts, and payments. 
• Reconcile accounts and prepare financial statements. 
• Assist in the preparation of budgets and forecasts. 
• Liaise with other staff members to ensure accuracy of financial data. 
• Assist in the implementation and maintenance of financial systems and processes. 

As an integral part of this private practice, you will benefit from ongoing support, training in your duties, and a positive, fun workplace. Please send your resume, cover letter, and referee contacts to Donna at manager@thrivinglives.com.au 

An audition tape with your resume is highly regarded. 

Please call 07 4065 8000 if you have any further questions about the roles.