About the role

The role will be responsible for identifying and triaging suitable patients and providing front-line care while working alongside our General Practitioners.

Duties include

• Conducting comprehensive nursing assessments to efficiently triage patients.
• Deliver high-quality patient care and take decisive actions for patients requiring emergency attention or experiencing health deterioration.
• Offer healthcare-related education to patients as needed.
• Complete all documentation accurately and promptly.

To be considered you must have the following:

• A clinical background in Urgent Care/ Emergency Care or Rural General Practice.
• Providing compassion, empathy and understanding to patients and their families whilst maintaining a professional approach.
• Be a team player with strong critical thinking skills, who can work both independently and collaboratively in our dynamic team environment.
• Effective time management and prioritisation
• Flexibility to work across all shifts/days.
• Current ALS/CPR
• AHPRA Registration.

Benefits

• Onsite parking.
• Exceptional team culture/environment.
• Competitive salary.
• 5 weeks annual leave. 

The company

Upward Life Family Practice is a private-billing, community-focused clinic in Cairns with five general practitioners (GPs), two RACGP registrars, and allied health professionals including a speech therapist, psychologist, and hypnotherapist. We're seeking an experienced and dynamic Practice Manager to lead our team and ensure smooth operations while maintaining our commitment to exceptional patient care and continuous improvement.

About the role

• Full-time role, managing both general practice clinic and allied health clinic (located 50m away).
• Great opportunity to support a close-knit team and doctors who are proud of the service they provide to their patients. 
• Responsibilities include financial management, day-to-day operation requirements, compliance and accreditation, all aspects of employee management, and enhancing patient experiences. 
• Work closely with our leadership team to drive growth and service improvement. 

Your role will be pivotal in driving the practice's strategic goals, enhancing patient experience, and fostering a positive and collaborative workplace culture.

About you

You are an experienced Practice Manager with a passion for healthcare and a strong background in managing a medical practice. You are a natural leader who can inspire your team and foster a positive workplace culture. You have excellent communication and organisational skills, with the ability to manage multiple priorities and drive continuous improvement.

Key selection criteria

• Proven experience in a Practice Manager or similar role within a healthcare setting.
• Diploma of Practice Management or equivalent.
• Strong leadership and team management skills.
• Solid understanding of medical billing, financial management, and budgeting, preferably within a general practice setting.
• Knowledge of healthcare regulations, GP accreditation, and compliance.
• Excellent communication and interpersonal skills.
• Experience in HR/payroll and all aspects of employee management.
• Ability to work collaboratively within a multidisciplinary team.
• Proficiency in Best Practice and Automed software is highly desirable

The benefits

• Competitive salary package commensurate with experience.
• A supportive and friendly team environment.
• Discounted coffee at on-site coffee shop.
• AAPM membership.

How to apply

To apply, please email your resume and cover letter detailing your suitability to admin@ulfp.com.au