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Support for residential aged care homes

Northern Queensland PHN is working alongside residential aged care homes to manage and reduce infection rates in facilities.

All RACHs in the Northern Queensland PHN region were supported by the PHN to provide vaccinations for all residents and staff.

The PHN continues to actively support all RACHs in the region to ensure vaccinations are available.

Please contact us at if we can be of assistance.

Subscribe to receive NQPHN COVID-19 updates for Residential Aged Care Homes.

Information for aged care providers, workers and residents about COVID-19 vaccines

The Australian Government has provided the following advice for the residential aged care sector regarding COVID-19 vaccines (click on each header to access):

Residents in residential aged care

Residential aged care service providers

  • Vaccination
  • Engage with your Primary Health Network
  • How to support resident and worker vaccination
  • Preparing for COVID-19 vaccination
  • How to obtain and record resident consent
  • How do I monitor and report adverse events? 

Residential aged care workers

  • Why you should be vaccinated against COVID-19
  • Why your employer may need to know your vaccination status
  • How to prove your vaccination status
  • Resources for workers
COVID-19 information and resources

Personal protective equipment (PPE)

PPE for coronavirus (COVID-19) includes surgical masks, particulate filter respirators (such as P2 or N95), gloves, goggles, glasses, face shields, gowns and aprons. Guidelines on the use of PPE when caring for patients in the non-inpatient settings are available on the Department's website. If you have any questions about the use of PPE or if you require PPE, email

Support lines

  • A COVID-19 support line has been set up to provide information and support for older Australians, their families and carers. Freecall: 1800 171 866.
  • The FriendLine is for anyone who needs to reconnect or just wants a chat. All conversations with FriendLine are casual and anonymous and friendly volunteers are ready to talk about anything and everything. Call: 1800 424 287.

Public health guidelines

The Communicable Diseases Network Australia has developed these comprehensive national guidelines for the prevention, control and public health management of COVID-19 outbreaks in residential care facilities in Australia that cover:

  • preparedness and prevention
  • a flowchart for COVID-19 management
  • swab collection procedure, and more.

COVID-19 Vaccination and Antiviral Treatments factsheet

The Department of Health and Aged Care has developed a new resource, the COVID-19 Vaccination and Antiviral Treatments fact sheet, with information and answers to frequently asked questions for residents living in aged care homes and their families.

Useful websites

10 June 2024