Due to rapid growth, Redlynch Village Medical Centre is seeking an experienced Medical Receptionist to join our wonderful general practice administration team. 

This is an amazing opportunity to gain experience in the Healthcare field. The successful applicant will have an excellent attitude, high attention to detail, and be competent and comfortable working in a very fast paced environment. Reporting directly to the Practice Manager, you will be the first point of contact between patients and the practice.

About us

Redlynch Village Medical Centre, in the Cairns Region, with 4 amazing GP's, 2 Practice Nurses & 2 Receptionists. We pride ourselves on the relationships we build with our patients and their families, with friendly, attentive service.

Key responsibilities (including, but not limited to)

• Facilitate smooth patient flow, by communicating with patients and clinical staff.
• Scheduling and maintaining patient appointments.
• Maintain patient confidentiality at all times.
• Provide a very high standard of customer service by effectively managing patient queries, requests, including answering telephones and responding to emails in a timely manner.
• Maintain medical records/accounts.
• Process billings and receipts.
• Help manage reception and waiting rooms effectively.
• General administrative duties, such as scanning, faxing etc.

The candidate

• Ideally two years administrative experience in a medical setting, however training can be offered to the right candidate.
• Professional phone etiquette.
• Competent in the use of Outlook, Word, and Adobe software.
• Excellent verbal and written communication skills.
• Very high attention to detail.
• Ability to work in a face-based environment and multi-task.
• Ability to work well within a team and autonomously.
• A commitment to achieving customer service of the highest standard.
• Strong work ethic.
• Experience working with Best Practice is advantageous.
• Scheduling, confirming, and managing patient appointments.
• Input new patient registrations and updating existing patient records.
• Processing daily correspondence, including emails, letters, and faxes.
• Processing Medicare billing, and collecting payments, balancing end of day.
• Ensuring the confidentiality and security of patient information at all times.
• Addressing patients in a professional, warm, and empathetic manner.
• Participating in training and development opportunities to improve skills and knowledge.
• Proactive in our Accreditation cycle and assisting in maintaining Accreditation Standards at reception.
• On the job training available for candidates with basic computer knowledge.
• Be available Monday-Friday 8am–5pm and some Saturday mornings 8am-12pm.
• The role is a casual position offering 15–20 hours per week and fill-in when staff are on leave or sick.

How to apply

To submit your expression of interest, please email your resume, with a cover letter to manager@redlynchvillagemedical.com.au

Short listing for this position will commence immediately. Only short-listed applicants will be contacted.

The company

Upward Life Family Practice is a private-billing, community-focused clinic in Cairns with five general practitioners (GPs), two RACGP registrars, and allied health professionals including a speech therapist, psychologist, and hypnotherapist. We're seeking an experienced and dynamic Practice Manager to lead our team and ensure smooth operations while maintaining our commitment to exceptional patient care and continuous improvement.

About the role

• Full-time role, managing both general practice clinic and allied health clinic (located 50m away).
• Great opportunity to support a close-knit team and doctors who are proud of the service they provide to their patients. 
• Responsibilities include financial management, day-to-day operation requirements, compliance and accreditation, all aspects of employee management, and enhancing patient experiences. 
• Work closely with our leadership team to drive growth and service improvement. 

Your role will be pivotal in driving the practice's strategic goals, enhancing patient experience, and fostering a positive and collaborative workplace culture.

About you

You are an experienced Practice Manager with a passion for healthcare and a strong background in managing a medical practice. You are a natural leader who can inspire your team and foster a positive workplace culture. You have excellent communication and organisational skills, with the ability to manage multiple priorities and drive continuous improvement.

Key selection criteria

• Proven experience in a Practice Manager or similar role within a healthcare setting.
• Diploma of Practice Management or equivalent.
• Strong leadership and team management skills.
• Solid understanding of medical billing, financial management, and budgeting, preferably within a general practice setting.
• Knowledge of healthcare regulations, GP accreditation, and compliance.
• Excellent communication and interpersonal skills.
• Experience in HR/payroll and all aspects of employee management.
• Ability to work collaboratively within a multidisciplinary team.
• Proficiency in Best Practice and Automed software is highly desirable

The benefits

• Competitive salary package commensurate with experience.
• A supportive and friendly team environment.
• Discounted coffee at on-site coffee shop.
• AAPM membership.

How to apply

To apply, please email your resume and cover letter detailing your suitability to admin@ulfp.com.au

• Help us set the benchmark for GP training nationally.
• Permanent Part-time (flexible FTE) to suit your clinical work.
• Townsville region.

About the RACGP 

The Royal Australian College of General Practitioners (RACGP) is the voice of general practitioners (GPs) in our growing cities and throughout rural and remote Australia. For more than 60 years, we’ve supported the backbone of Australia’s health system by setting the standards for education and practice and advocating for better health and wellbeing for all Australians.   We foster the future of general practice through our profession-led, community-based training model for the Australian General Practice Training Program and other training pathways. We train GPs to deliver quality, whole-person care to patients across Australia, support their ongoing professional development and provide a point of connection for GPs serving communities in every corner of the country.   We’re committed to diversity and social inclusion and encourage applications from people who identify as Aboriginal and/or Torres Strait Islander, people with disability and people from culturally diverse backgrounds. 

About you 

As our Local Medical Educator, you’ll have highly developed communication and interpersonal skills with exposure working as a GP in a General Practice environment and have experience or an interest in medical education. To thrive in the role, you will ideally have:  

• medical education experience, particularly in small group teaching, development of educational content for programs and performance assessment 
• development as well as development of educational content for programs. 
• demonstrated high level of initiative, conceptual and analytical thinking, and high level of attention to detail. 
• highly developed communication and interpersonal skills. 
• work effectively within a team environment and ability to work independently. 

About the opportunity

Reporting to the Senior Local Medical Educator - Head of Training, you’ll work collaboratively with the GP Training Program Management team to achieve the best outcomes for registrars and supervisors ensuring the delivery of a high-quality nationally consistent GP training program. In addition, you’ll provide: 

• registrar support 
• registrar education 
• training site support 
• supervisor support and education 
• Aboriginal and Torres Strait Islander cultural and health training 

The benefits 

• Flexible FTE to suit your clinical work
• Full charitable salary packaging arrangements 
• Hybrid working arrangements 
• Professional Development Program 
• High-profile health and education organisation where progressive leadership, innovation integrity, collaboration and accountability are valued. 

To apply 

Submit your CV and cover letter as one document here.    RACGP will commence the recruitment process as applications are received and this may be finalised prior to the closing date.    Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check. Applicants must have the right to work in Australia.    For a copy of the position description, visit https://www.racgp.org.au/the-racgp/careers/position-descriptions     RACGP internal applicants, please notify your current manager of your application for any internal RACGP opportunities.     Applications close: 5 October 2024

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.  

The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.