About the role

The role will be responsible for identifying and triaging suitable patients and providing front-line care while working alongside our General Practitioners.

Duties include

• Conducting comprehensive nursing assessments to efficiently triage patients.
• Deliver high-quality patient care and take decisive actions for patients requiring emergency attention or experiencing health deterioration.
• Offer healthcare-related education to patients as needed.
• Complete all documentation accurately and promptly.

To be considered you must have the following:

• A clinical background in Urgent Care/ Emergency Care or Rural General Practice.
• Providing compassion, empathy and understanding to patients and their families whilst maintaining a professional approach.
• Be a team player with strong critical thinking skills, who can work both independently and collaboratively in our dynamic team environment.
• Effective time management and prioritisation
• Flexibility to work across all shifts/days.
• Current ALS/CPR
• AHPRA Registration.

Benefits

• Onsite parking.
• Exceptional team culture/environment.
• Competitive salary.
• 5 weeks annual leave. 

Due to rapid growth, Redlynch Village Medical Centre is seeking an experienced Medical Receptionist to join our wonderful general practice administration team. 

This is an amazing opportunity to gain experience in the Healthcare field. The successful applicant will have an excellent attitude, high attention to detail, and be competent and comfortable working in a very fast paced environment. Reporting directly to the Practice Manager, you will be the first point of contact between patients and the practice.

About us

Redlynch Village Medical Centre, in the Cairns Region, with 4 amazing GP's, 2 Practice Nurses & 2 Receptionists. We pride ourselves on the relationships we build with our patients and their families, with friendly, attentive service.

Key responsibilities (including, but not limited to)

• Facilitate smooth patient flow, by communicating with patients and clinical staff.
• Scheduling and maintaining patient appointments.
• Maintain patient confidentiality at all times.
• Provide a very high standard of customer service by effectively managing patient queries, requests, including answering telephones and responding to emails in a timely manner.
• Maintain medical records/accounts.
• Process billings and receipts.
• Help manage reception and waiting rooms effectively.
• General administrative duties, such as scanning, faxing etc.

The candidate

• Ideally two years administrative experience in a medical setting, however training can be offered to the right candidate.
• Professional phone etiquette.
• Competent in the use of Outlook, Word, and Adobe software.
• Excellent verbal and written communication skills.
• Very high attention to detail.
• Ability to work in a face-based environment and multi-task.
• Ability to work well within a team and autonomously.
• A commitment to achieving customer service of the highest standard.
• Strong work ethic.
• Experience working with Best Practice is advantageous.
• Scheduling, confirming, and managing patient appointments.
• Input new patient registrations and updating existing patient records.
• Processing daily correspondence, including emails, letters, and faxes.
• Processing Medicare billing, and collecting payments, balancing end of day.
• Ensuring the confidentiality and security of patient information at all times.
• Addressing patients in a professional, warm, and empathetic manner.
• Participating in training and development opportunities to improve skills and knowledge.
• Proactive in our Accreditation cycle and assisting in maintaining Accreditation Standards at reception.
• On the job training available for candidates with basic computer knowledge.
• Be available Monday-Friday 8am–5pm and some Saturday mornings 8am-12pm.
• The role is a casual position offering 15–20 hours per week and fill-in when staff are on leave or sick.

How to apply

To submit your expression of interest, please email your resume, with a cover letter to manager@redlynchvillagemedical.com.au

Short listing for this position will commence immediately. Only short-listed applicants will be contacted.

• Help us set the benchmark for GP training nationally.
• Permanent Part-time (flexible FTE) to suit your clinical work.
• Townsville region.

About the RACGP 

The Royal Australian College of General Practitioners (RACGP) is the voice of general practitioners (GPs) in our growing cities and throughout rural and remote Australia. For more than 60 years, we’ve supported the backbone of Australia’s health system by setting the standards for education and practice and advocating for better health and wellbeing for all Australians.   We foster the future of general practice through our profession-led, community-based training model for the Australian General Practice Training Program and other training pathways. We train GPs to deliver quality, whole-person care to patients across Australia, support their ongoing professional development and provide a point of connection for GPs serving communities in every corner of the country.   We’re committed to diversity and social inclusion and encourage applications from people who identify as Aboriginal and/or Torres Strait Islander, people with disability and people from culturally diverse backgrounds. 

About you 

As our Local Medical Educator, you’ll have highly developed communication and interpersonal skills with exposure working as a GP in a General Practice environment and have experience or an interest in medical education. To thrive in the role, you will ideally have:  

• medical education experience, particularly in small group teaching, development of educational content for programs and performance assessment 
• development as well as development of educational content for programs. 
• demonstrated high level of initiative, conceptual and analytical thinking, and high level of attention to detail. 
• highly developed communication and interpersonal skills. 
• work effectively within a team environment and ability to work independently. 

About the opportunity

Reporting to the Senior Local Medical Educator - Head of Training, you’ll work collaboratively with the GP Training Program Management team to achieve the best outcomes for registrars and supervisors ensuring the delivery of a high-quality nationally consistent GP training program. In addition, you’ll provide: 

• registrar support 
• registrar education 
• training site support 
• supervisor support and education 
• Aboriginal and Torres Strait Islander cultural and health training 

The benefits 

• Flexible FTE to suit your clinical work
• Full charitable salary packaging arrangements 
• Hybrid working arrangements 
• Professional Development Program 
• High-profile health and education organisation where progressive leadership, innovation integrity, collaboration and accountability are valued. 

To apply 

Submit your CV and cover letter as one document here.    RACGP will commence the recruitment process as applications are received and this may be finalised prior to the closing date.    Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check. Applicants must have the right to work in Australia.    For a copy of the position description, visit https://www.racgp.org.au/the-racgp/careers/position-descriptions     RACGP internal applicants, please notify your current manager of your application for any internal RACGP opportunities.     Applications close: 5 October 2024

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.  

The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.