Reporting to the Information Systems Manager, the experienced and skilled IT Support and Implementation Officer will coordinate the provision of Information Technology (IT) support and services to maintain and develop IT systems and networks within NQPHN. 

You will perform both technical and administrative tasks, and be the primary liaison point between NQPHN and contracted IT service providers in order to ensure reliable, secure, and efficient functioning of computers, network, software, cloud services, and telecom systems.

You will assist the Information Systems Manager in informing and advising management and the wider organisation regarding IT related issues, and assist in the development of procedures, standards, and solutions to business needs.

The successful candidate will be able to:

• provide level 1 and level 2 help desk technical support to NQPHN staff
• configure and structure internal facing information services including intranet and file systems
• provide advice and training for staff and managers regarding the use of technology and the application of IT standards
• support and assist in configuration and development of simple instructions regarding email, device management, tele and video conferencing
• liaise and coordinate with IT service providers responsible for delivery of level 3 help desk, support, and IT projects to provide timely and effective resolution of issues and completion of goals
• support the implementation and application of IT policies and standards
• maintain IT asset and license register
• monitor and ensure reliable operations of backups, security scans etc.
• maintain up to date current state documentation of IT systems
• apply sound change management practices to all updates and system enhancements
• contribute to the development of policy, standards, procedure, and plans for NQPHN IT systems and their use
• provide advice, recommendations, and assistance to management and the wider organisation in finding technology solutions for business needs.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

Your application should include:

• Cover letter and response to the Key Selection Criteria (no more than two pages).
• Your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au  

Applications close Friday 15 July 2022 at 5pm. 

The Older Persons Health and Palliative Care Manager holds responsibility for developing programs that support senior Australians to live well at home for as long as possible. This is achieved through the commissioning of early intervention activities and models of care for chronic disease management, which support healthy ageing and reduce pressure on local health services. The role also involves increasing awareness, facilitating, and coordinating access to services promoting the provision of safe, quality palliative and end-of-life care at home.

The successful applicant will be able to demonstrate:

• tertiary qualifications in a health-related discipline and/or five years’ experience in a similar role, or alternatively, a VET qualification and five years relevant experience
• demonstrated understanding of the health challenges for older persons and the opportunities and challenges for the palliative care sector in the North Queensland region
• demonstrated understanding of health commissioning processes, strategic health service design, and delivery in a community environment
• demonstrated project management experience, systems thinking, and a high-level ability to conduct cohesive networking and stakeholder engagement with the health sector across the NQPHN region
• demonstrated experience in leading, developing, and contributing to a multi-disciplinary and multifaceted team across geographical locations
• demonstrated interpersonal, communication (oral and written), and conflict and negotiation skills
• demonstrated ability to work with diverse communities, including Aboriginal and/or Torres Strait Islander and Australian South Sea Islander peoples in our region.

The benefits

NQPHN offers a great range of benefits to its employees, including:

• access to generous not for profit salary sacrifice taxation benefits
• annual leave loading
• Employment Assistance Program offered to all staff and family members.

About you

We are looking for someone who is passionate about making a difference in the lives of older persons in Northern Queensland and in the lives of people and loved ones who require palliative care.

You are a strategic thinker and skilled influencer who can drive the creation of a more ‘joined up’ system that provides accessible services to those who need them most.

You will have strong project or program management capability and enjoy big picture planning.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and/or Torres Strait Islander people to apply for this role.

Your application should include

• Cover letter (not exceeding two pages).
• Response to the Key Selection Criteria (not exceeding two pages).
• Your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Wednesday 13 July 2022 at 5pm.